Privacy and personal data mannagement

Your security and privacy are important to us

STATEMENTS:

Declared by LCELLS, S.A. DE C.V., (hereinafter, Lcells):

A. That it is a Variable Capital Corporation, with the legal capacity to commit to these Terms and Conditions.

B. That it wishes to be bound by the terms of these Terms and Conditions.

User's Statement:

A. That he/she is an individual, with the legal capacity to commit to these Terms and Conditions and will be referred to as the User, regardless of the purpose. If under 18 (eighteen) years old, he/she has the approval of parents or guardians.

B. That it is his/her wish to be bound by these Terms and Conditions and the Privacy Notice.

C. That by browsing and remaining on our website or websites, you accept these Terms and Conditions.

D. That he/she is aware of and agrees with the Comprehensive Privacy Notice, which forms an integral part of these Terms and Conditions and is bound to fully comply with it.

Given the above, the Provider, together with the User (hereinafter, the "Parties"), agree to adhere to the content of the following:

CLAUSES:

First.- DEFINITIONS:

Terms with an initial capital letter have the respective meaning attributed to them below, regardless of whether they are used in their singular or plural forms or for the masculine or feminine gender:

1. Lcells.- Refers to the establishment located at Av. Longinos Cadena 1031, Colonia Echeverria, CP. 44970, Guadalajara, Jal.

2. Session.- Refers to the period of time the User uses the Lcells website or websites listed below:

  • https://lcells.com
  • https://cellstime.mx
  • https://livecells.mx
  • https://agfmesenchymal.mx
  • https://lbio.com
  • https://mbio.com
  • https://exs.com
  • https://lcellsagro.com

3. Privacy Notice.- Refers to the specific set of rules that regulate the processing of personal data of Users within Lcells, which can be unilaterally modified by Lcells at any time, with the only obligation being to notify the User of such modification, either by email or merely by posting on its website.

4. User.- Refers to any individual who uses the Lcells website or websites indistinctly.

Second.- PURPOSE:

By virtue of these Terms and Conditions, the User tacitly accepts them simply by browsing and/or remaining on the Lcells website or websites using the User's chosen browser, as well as the use of tracking technologies and the use of personal information that the User provides to Lcells as per the Privacy Notice.

Browsing this site confers user status and implies full and unreserved acceptance of each and every one of the provisions included in these general terms of use, so if you do not agree with any of the conditions set forth here, you should not use the website or websites.

Third.- PURPOSES:

By accepting the Terms and Conditions and Privacy Notice, the User, through browsing and data provided, will have the purpose described below in accordance with the nature of this:

1. User.- The person who creates an account and/or browses the Lcells site or sites. The User can send and receive emails related to Lcells and participate in forums, comments, etc.

2. Subscriber.- The person who creates an account and/or submits their information to consume content, products, or services hosted by Lcells.

3. Employees and Affiliates.- The individual, either a natural person or the representative of a Non-Profit Civil Association, who creates an account and/or whose information is used for the database as an employee in relation to their activities as a creator, generator, or administrator of content with Lcells or its affiliate companies.

Fourth. - INTELLECTUAL PROPERTY:

The User may not appropriate or in any way, including but not limited to, reproduce, profit from, promote, modify, etc., objects subject to intellectual property rights of Lcells and/or its Affiliates without the written consent from the holder, or the person designated by them, of these rights.

Under no circumstances does the User's access to the site imply any type of waiver, transmission, license, or total or partial transfer of these rights unless expressly stated otherwise. These general Terms and Conditions do not grant users any other right to use, alter, exploit, reproduce, distribute, or public communication of the website and/or its content other than those expressly provided herein. Any other use or exploitation of these rights will be subject to prior and explicit authorization specifically granted for this purpose by Lcells or the owner of the affected rights.

Fifth.- USER GENERATED CONTENT:

The content generated by the User must be respectful and will be governed by morality and good manners, as well as the practice of healthy coexistence. Lcells may, but is not obliged to, edit, delete, review, or control any content that incites violence, is disrespectful, threatens, or offends any other User, Affiliate, or Lcells staff to ensure smooth, healthy, and optimal browsing for Users. Similarly, it reserves the right to disable or delete accounts that violate the good practices mentioned here without prior notice.

Usernames should not be offensive, and Users should refrain from posting offensive, defamatory, abusive, pornographic, threatening, or obscene material; as well as promoting illegal acts or intending to promote illegal acts.

The information that the User enters for account creation must be genuine, their own, and must not impersonate a third party or pretend to represent a third party, enter fraudulent, false, or misleading information. In addition, they may not market, sell, offer, or in any other way content, products, or services without the express authorization from Lcells and that does not go against the interests of Lcells or its Affiliates.

The User will be solely responsible for what they post and the content they generate. Lcells does not endorse, share, or is responsible for the content generated by Users. In the event of harm to a third party and this third party claims, the User who generated such content will be solely responsible, in accordance with applicable laws, and will be liable for such content, releasing Lcells from all responsibility and committing to keeping Lcells free and in peace; therefore, the User must cover expenses, costs, penalties, reasonable legal fees, damages, and losses arising from such a claim.

Sixth.- INFRINGEMENT REPORTS:

The User will have the power to file a report upon realizing that the content generated by Users falls under the circumstances of the previous clause by sending an email to Lcells at the email address contacto@vectorvisualmx.com. Lcells will review such content and take actions it deems appropriate in each case.

Seventh.- VALIDITY:

The User acknowledges that the validity of these Terms and Conditions will apply until Lcells or the User deletes the User's account in question, recognizing that they grant Lcells a permanent license for the use of content generated by the User, which is irrevocable. Therefore, the User agrees that they cannot request, by any means, compensation or use of the content, despite having deleted the account voluntarily or through the deletion of the same under the criteria of Lcells.

Sixth.- HEADINGS:

The headings of the clauses are solely for the purpose of facilitating their reading and will not have the effect of modifying or affecting the content, terms, and conditions of the same.

Seventh.- UNIFORMITY OF TERMS AND CONDITIONS:

If for any reason, any competent authority decrees the nullity of any of the clauses granted in these Terms and Conditions, the other clauses will remain in force and will be applied and executed according to the law.

Eighth.- HIERARCHY OF TERMS AND CONDITIONS; MODIFICATIONS:

The Parties agree that these are the only Terms and Conditions that are valid and enforceable between them concerning the stipulated in this instrument. Consequently, any prior agreement, oral or written, referring to these Terms and Conditions or the Privacy Notice is null and void.

Lcells reserves the right to modify these Terms and Conditions, as well as the Privacy Notice, without prior notice, with the obligation to notify the User by email sent to the address provided by the User upon registration or by posting on the Lcells website. Such notification will be considered as properly delivered when sent to the email provided by the User or when published on the Lcells website.

Ninth.- JURISDICTION:

For the purposes of interpretation, compliance, and execution of these Terms and Conditions, the Parties expressly waive any jurisdiction that may correspond to them due to their current or future domicile and expressly submit to the laws and jurisdiction of the competent courts of the city of Guadalajara, Jalisco.

We share with you our privacy notice in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, published in the Official Gazette of the Federation on December 21, 2011, as it has been amended (the “LFPDPPP”), as well as the Regulations of the Federal Law on Protection of Personal Data Held by Private Parties and the guidelines issued by the Ministry of Economy regarding the content and scope of privacy notices in conjunction with the National Institute for Transparency, Access to Information and Personal Data Protection (collectively, as applicable, the "Law"). This privacy notice is available for consultation on our internet pages:

  • https://lcells.com
  • https://cellstime.mx
  • https://livecells.mx
  • https://agfmesenchymal.mx
  • https://lbio.com
  • https://mbio.com
  • https://exs.com
  • https://lcellsagro.com

1. IDENTITY:

Lcells, S.A. De C.V. is responsible for the use and protection of your personal data, and informs you of the following:

2. ADDRESS:

For the purposes of this privacy notice, Lcells, S.A. De C.V. indicates its address at Av. Longinos Cadena 1031, Colonia Echeverria, CP. 44970, Guadalajara, Jal.

3. PERSONAL DATA DEPARTMENT:

The contact details of the personal data department of Lcells, S.A. De C.V. are Boulevard García de León 570 – 2, C.P. 58280, Morelia, Mich. Phone: 4432566925. Office hours: Monday to Friday from 9:00 am to 3:00 pm. Email: contacto@vectorvisualmx.com.

Lcells, S.A. De C.V. designates the Personal Data Department to address and process requests from holders for the exercise of ARCO rights referred to in the Law (access, rectification, cancellation, and opposition, as well as limitations to the use or disclosure of data and revocation of consent) as set forth in Section 8 of this privacy notice.

4. PURPOSES OF THE TREATMENT OF PERSONAL DATA:

We inform you that the data we have or collect from you will be:

a) the personal data that you voluntarily provide us when accessing any of the websites listed at the beginning of this document, when you request any product or service and/or any specific or general information, as well as personal data that we may collect through cookies, web beacons, and other technologies, in accordance with section 11 of this privacy notice; and

b) the personal data received through stores affiliated with the Lcells, S.A. De C.V. network when you create your account on any of the Lcells, S.A. De C.V. websites.

The personal data we collect from you will be used for the following necessary purposes:

  • Provide you with the services and products offered through any of the Lcells, S.A. De C.V. websites.
  • Respond to your request, comment, question, or complaint included in the online chat or through any other means of contact on any of the Lcells, S.A. De C.V. websites.
  • Manage our relationship with you to contact you and meet any contractual or legal obligations.
  • Administer and protect Lcells, S.A. De C.V. websites, including system maintenance, support, report generation, and problem-solving.
  • Send you any type of periodic notification (netweb) if you have registered for this service.

Additionally, we will use your personal data for the following purposes that are not necessary for the requested service but complement it and/or allow us to provide you with better attention:

  • Send you advertising information from Lcells, S.A. De C.V. or any of its products or services periodically.
  • Conduct data analysis to improve the Lcells, S.A. De C.V. websites; as well as its products, services, marketing strategies, and our customers' experiences. Additionally, data analysis may be conducted regarding the commercial and transactional information generated on any of the Lcells, S.A. De C.V. websites to produce reports with aggregated information that could be shared, transferred, or sold to third parties, understanding that such reports will not contain personal data.
  • Provide you with content and advertising that may be relevant to you and measure the effectiveness of the advertising provided to you.
  • Send you service surveys to measure the level of satisfaction with the product or service provided, as well as the attention received from Lcells, S.A. De C.V.

If you do not want your personal data to be used for these additional purposes, you can submit a written request to the address of Lcells, S.A. De C.V. or send a request by email to the Personal Data Department (contacto@vectorvisualmx.com).

The refusal to use your personal data for these additional purposes cannot be a reason to deny you the products or services that you request or contract with us.

The treatment of personal data will be what is necessary, adequate, and relevant in relation to the purposes provided in this privacy notice, as well as with other purposes that are compatible or similar to them.

5. PERSONAL DATA PROCESSED:

To achieve the purposes described in this privacy notice, in addition to the personal data mentioned, we will use the following personal data:

  1. First and last name
  2. Age
  3. Date of birth
  4. Country of origin
  5. Address
  6. City
  7. State
  8. Email address
  9. Phone number
  10. Client ID
  11. User type
  12. Medical ID
  13. Tax ID (RFC)
  14. Bank details

In addition to the above, we may request personal data from third parties, such as the name and phone number of the person receiving the products purchased by you; we kindly ask that you obtain the appropriate consent from these third parties before providing us with any personal information related to them.

Likewise, any of the web pages of Lcells, S.A. De C.V., may collect your geolocation with the intention of showing the products and services available for your geographical location.

We do not collect any personal data that the Law considers sensitive.

6. PERSONAL DATA OF MINORS:

In general terms, Lcells, S.A. De C.V. does not intentionally collect information from minors because the products and/or services we offer are not aimed at minors. However, if we obtain, use, or store personal data from minors, we will do so with the consent of their parents or guardians. In the event that a minor identifies as such, we will seek the consent of their parents or guardians before the minor provides us with any personal data.

If you are a parent or guardian of a minor who has provided their personal data without your consent, you can request the exercise of any of the ARCO rights mentioned in section 8 of this privacy notice by sending an email to the Personal Data Department.

7. TRANSFER OF DATA TO THIRD PARTIES:

We inform you that your personal data is shared both within and outside the country with individuals, companies, and organizations other than us, such as those listed below, as well as in section 11 of this privacy notice for the case of personal data collected through cookies.

  • LCELLS NETWORK AFFILIATES, S.A. DE C.V.: Affiliates that participate in the products, content, and services requested by users will only share your personal data with the Lcells, S.A. De C.V. Affiliate to whom you have requested content, products, or services as necessary to deliver the products, content, or provide the required services.
  • TELEPERFORMANCE: Service support provider; manages and administers interactions with users through online chat on the Lcells, S.A. De C.V. page, phone calls, and the email hola@lcells.com.
  • PAYMENT SERVICE PROVIDERS: These providers process debit and credit card payments.

8. MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION (ARCO) AND REVOCATION OF CONSENT FOR THE PROCESSING OF PERSONAL DATA:

You have the right to know what personal data we have about you, what we use it for, and the conditions of the use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations set forth in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

You can also revoke the consent that, where appropriate, you have given us for the processing of your personal data. However, it is important to bear in mind that we may not be able to meet your request immediately, as it is possible that due to a legal obligation we need to continue processing your personal data. You should also consider that for certain purposes, the revocation of your consent will mean that we cannot continue to provide the service you requested or the termination of your relationship with us.

To exercise any of the ARCO rights, and/or to revoke your consent to the processing of your personal data, you must submit a request to the Personal Data Department, either at the address noted in section 3 or via the email specified there, containing the following:

  1. Your full name, address, telephone number, and email address where you will receive a response to your request;
  2. If applicable, the full name of your legal representative, accompanied by a copy of a public ID or a power of attorney signed before two witnesses, confirming this legal representation;
  3. A copy of an identification that proves your identity and, if applicable, of your legal representative, such as a voting credential issued by the National Electoral Institute, passport or migration document that verifies the legal stay of the foreigner in the country;
  4. Indicate the right(s) you wish to exercise and a clear and precise description of the personal data in respect of which you seek to exercise any of the aforementioned rights, including in the case of rectification requests the modifications to be made, and;
  5. Any other element or document that supports your request and/or facilitates the location of your personal data.

Exercising any ARCO right is not a prerequisite nor does it prevent the exercise of another.

If the information provided in your letter is incorrect or insufficient, or if it is not accompanied by the corresponding accreditation documents, Lcells, S.A. De C.V., within five (5) working days following the receipt of the request, may ask you to provide the necessary elements or documents to process it. You will have ten (10) working days to meet this requirement, counted from the day after you received it. If you do not respond within this period, the corresponding request will be deemed not to have been submitted.

Lcells, S.A. De C.V. will communicate the decision taken within a maximum period of twenty (20) working days from the date the request was received, so that, if applicable, it becomes effective within the following fifteen (15) working days after you are informed of the response. The response will be given electronically to the email address specified in your request.

For more information on the procedure and requirements for exercising ARCO rights and/or revoking your consent to the processing of your personal data, you can contact our Personal Data Department, which will process the corresponding requests and answer any questions you may have about the processing of your information.

9. OPTIONS AND MEANS TO EXERCISE THE RIGHTS TO LIMIT THE USE OR DISCLOSURE OF DATA AND MECHANISMS:

You may also at any time: Choose to limit the use or disclosure of your personal data, understanding that any processing of personal data will be subject to the consent of its owner, except for the exceptions provided by Law.

In order for you to limit the use and disclosure of your personal information, you can register on the "Exclusion List", so that your personal data is not processed for marketing, advertising, or commercial prospecting purposes on our part. For more information, please contact our Personal Data Department.

10. PERIOD OF RETENTION OF PERSONAL INFORMATION:

We inform you that we retain your personal information for the necessary time to provide any service and comply with the purposes set out in this privacy notice; to determine the appropriate retention period for your personal information, we take into account the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of such personal information, the purpose for which we process it, and whether we have other alternatives to meet these purposes.

After this personal data retention period, they will be deleted unless it is reasonably necessary to retain them to meet our legal obligations (including requests or orders from any authority). To comply with regulatory requirements, to resolve disputes, for security reasons, to prevent and avoid fraud or other illegal acts, to comply with any additional requests from you, or to enforce any terms of use of our platforms, policies or other legal documents as appropriate.

11. COOKIES AND ONLINE SECURITY PROTOCOL:

A "Cookie" is a data file that is stored on the user's computer hard drive when they access a website. These files can contain information such as the identification provided by the user or information to track the pages the user has visited. A "Web beacon" is an electronic image, also called a single-pixel GIF, which can be used on web pages or in emails to transmit information, for example, to allow these pages to record the websites a user has visited or to find out if an email has been opened.

Our websites use different cookies and other technologies that are installed on your computer or mobile device by us or by third parties such as Google, Content Square, Imperva, Facebook, Maxymiser, and Lcells, S.A. De C.V. to obtain specific information, which is used to improve our products, as well as the advertising and content shown on our sites, applications, and other digital platforms.

You have the option to block cookies through the "Tools" or "Settings" section in your Internet browser. You can also click on the "disable" link provided for this purpose.

12. PROCEDURE AND MEANS BY WHICH WE WILL COMMUNICATE CHANGES TO THIS PRIVACY NOTICE:

We reserve the right to modify or update this privacy notice, as required by our products, services, business needs, legal regulations, and other factors. The updated versions will be made available to you at our physical facilities and on our website, in the "privacy notice" section.

EXTERNAL LINKS:

The websites of Lcells, S.A. De C.V., may contain links to external websites, such as those used for making payments, which may be subject to a different privacy notice. We recommend that you carefully review the privacy notice of each website you visit. Lcells, S.A. De C.V. is not responsible for the content or privacy practices of websites owned by other companies.

13. INFORMATION ABOUT INAI:

If you believe that your right to personal data protection has been violated by any conduct or omission on our part, or you suspect a breach of the provisions set out in the Law, you can file your disagreement or complaint with the National Institute of Transparency, Access to Information, and Personal Data Protection (INAI). For more information, we suggest you visit their official website at www.inai.org.mx.

Last modification date:
05/21/2023

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Contáctanos
  • CELLSTIME CLINIQUE | Guadalajara, Jal. Mex.
  • Real de Acueducto 300 - piso 15,
    Puerta de Hierro, C.P. 45116 Guadalajara, Jal.
  • Teléfonos:
    (33) 3645 8204
  • Mail:
    info@cellstime.mx
  • CELLSTIME | Puerto Vallarta, Jal. Mex.
  • Av, Blvd. Francisco Medina Ascencio 2485,
    Plaza peninsula local c25, C.P. 48333Puerto Vallarta, Jal.
  • Teléfonos:
    (32) 2259 - 6647
  • Mail:
    peninsula@cellstime.mx