Protection and management of your data

Your security and privacy are important to us

DECLARATIONS:

Declares LCELLS, S.A. DE C.V., (hereinafter, Lcells):

A. It is a Variable Capital Public Limited Company, with sufficient legal capacity to be bound by these Terms and Conditions.

B. It is its desire to be bound by the terms of these Terms and Conditions.

The User Declares:

A. That it is a natural person, with sufficient legal capacity to be bound by these Terms and Conditions and that it will be indistinctly referred to as User, regardless of the purpose. If under 18 (eighteen) years of age, you have the approval of your parents or guardians.

B. That it is its desire to be bound by these Terms and Conditions and the Privacy Notice.

C. That by browsing and staying on our site or websites you accept these Terms and Conditions.

D. That you know and agree with the Comprehensive Privacy Notice, which forms an integral part of these Terms and Conditions and which you agree to comply with in full.

In view of the foregoing, the Provider together with the User (hereinafter, the “Parties”) agree to submit to the content of the following:

CLAUSES:

First.- DEFINITIONS:

The terms with an initial capital letter have the respective meaning attributed to them below, regardless of whether they are used in their singular or plural forms or for the masculine or feminine gender:

1. Lcells.- Means the establishment located at Av. Longinos Cadena 1031, Colonia Echeverria, CP. 44970, Guadalajara, Jal.

2. Session.- Means the period of time that the User uses the site or websites of Lcells listed below:

  • https://lcells.com
  • https://cellstime.mx
  • https://livecells.mx
  • https://agfmesenchymal.mx
  • https://lbio.com
  • https://mbio.com
  • https://exs.com
  • https://lcellsagro.com

3. Privacy Notice.- Means the set of specific rules that regulate the processing of personal data of Users within Lcells, which may be unilaterally modified by Lcells at any time, being obliged only to notify the User of such modification, by email or merely by notice on its website.

4. User.- Means any natural person who makes use of the Lcells site or websites indistinctly.

Second.- OBJECT:

By virtue of these Terms and Conditions, the User tacitly accepts them by simply browsing and/or staying on the Lcells site or websites through the browser of the User's choice, as well as the use of tracking technologies and the use of the personal information that the User provides to Lcells in accordance with the Privacy Notice.

Browsing this site grants you the status of user and implies the full and unreserved acceptance of each and every one of the provisions included in these general conditions of use, so if you do not agree with any of the conditions established herein, you should not use the site or websites.

Third.- PURPOSES:

By accepting the Terms and Conditions and the Privacy Notice, the User, by browsing and the data provided, will have the purpose described below in accordance with its nature:

1. User.- The person who creates an account and/or browses the Lcells site or websites. The User may send and receive emails related to Lcells and participate in forums, comments, etc.

2. Subscriber.- The person who creates an account and/or sends their information to consume content, products, or services hosted by Lcells.

3. Employees and Affiliates.- The person, either an individual or the representative of a non-profit Civil Association, who creates an account and/or whose information is used for the database as an employee in relation to their activities as a creator, generator, or administrator of content with Lcells or any of its parts.

Fourth. - INTELLECTUAL PROPERTY:

The User may not appropriate or in any way, including but not limited to, reproduce, profit, promote, modify, etc., the objects subject to intellectual property rights of Lcells and/or its Affiliates without the written consent of the owner, or the person it designates, of said rights.

In no case does access by the User to the site imply any waiver, transfer, license, or total or partial assignment of such rights unless expressly stated otherwise. These general Terms and Conditions of use do not grant users any other right of use, alteration, exploitation, reproduction, distribution, or public communication of the Website and/or its contents other than those expressly provided for here. Any other use or exploitation of such rights will be subject to the prior and express authorization specifically granted for that purpose by Lcells or the owner of the affected rights.

Fifth.- USER-GENERATED CONTENT:

User-generated content must be respectful and will be governed by morality and good customs, as well as in the practice of healthy coexistence. Lcells may, but is not obliged to, edit, delete, review, or control any content that incites violence, is disrespectful, threatens, or offends any other User, Affiliate, or Lcells personnel to ensure calm, healthy, and optimal navigation for Users. Likewise, it reserves the right to disable or delete accounts that violate the good practices mentioned here without prior notification.

Users' names should not be offensive, and Users should refrain from posting offensive, defamatory, abusive, pornographic, threatening, or obscene material, as well as promoting illegal acts or intending to promote illegal acts.

The information the User enters to create their account must be real, their own, and must not impersonate a third party or pose as a representative of a third party, enter fraudulent, false, or misleading information. In addition, they may not market, sell, offer, or otherwise content, products, or services without the express authorization of Lcells and that do not contravene the interests of Lcells or its Affiliates.

The User will be solely responsible for what they publish and the content they generate. Lcells does not endorse, share, or is responsible for the content generated by Users. In the event of damage to a third party and this claims, the User who generated such content will be solely responsible, in accordance with applicable laws, and will respond for such content; releasing Lcells from all responsibility and agreeing to keep Lcells free and at peace; therefore, the User must cover the expenses, costs, penalties, reasonable legal fees, damages, and losses that result from such claim.

Sixth.- REPORTS FOR INFRINGEMENT:

The User will have the power to make a report upon noticing that the content generated by Users is within the assumptions of the immediate previous clause by sending an email to Lcells at the email address contacto@vectorvisualmx.com. Lcells will review such content and take the actions it deems appropriate in each case.

Seventh.- VALIDITY:

The User acknowledges that the validity of these Terms and Conditions will apply until Lcells or the User deletes the account of the User in question, acknowledging that it grants the permanent license to use the content generated by the User to Lcells, the same consent is irrevocable; therefore, the User agrees that they cannot request by any means the remuneration or use of the content, despite having voluntarily deleted the account or through the deletion of the same under the criteria of Lcells.

Eighth.- HEADINGS:

The headings of the clauses are solely for ease of reading and will not have the effect of modifying or affecting the content, terms, and conditions of the same.

Ninth.- UNIFORMITY OF TERMS AND CONDITIONS:

For any reason, if a competent authority declares the nullity of any of the clauses granted in these Terms and Conditions, the other clauses will remain in force and will be applied and executed according to the law.

Tenth.- HIERARCHY OF TERMS AND CONDITIONS; MODIFICATIONS:

The Parties agree that these Terms and Conditions are unique, valid, and enforceable between them concerning what is stipulated in this instrument. Consequently, any previous agreement, oral or written, referring to these Terms and Conditions or the Privacy Notice is null and void.

Lcells reserves the right to modify these Terms and Conditions, as well as the Privacy Notice without prior notice, being obliged to notify the User by email that will be sent to the address provided by the User when registering or by publication on the Lcells website. Such notification will be deemed duly delivered at the time it is sent to the email provided by the User or when published on the Lcells website.

Eleventh.- JURISDICTION:

For purposes of interpretation, compliance, and enforcement of these Terms and Conditions, the Parties expressly waive any jurisdiction that may correspond to them by reason of their current or future domicile and expressly submit to the laws and jurisdiction of the competent courts of the city of Guadalajara, Jalisco.

We share with you our privacy notice in adherence to the Federal Law on the Protection of Personal Data Held by Private Parties, published in the Official Gazette of the Federation on December 21, 2011, as it has been reformed (the "LFPDPPP"), as well as the Regulations of the Federal Law on the Protection of Personal Data Held by Private Parties and the guidelines issued by the Ministry of Economy for the content and scope of privacy notices in cooperation with the National Institute for Transparency, Access to Information and Protection of Personal Data (together, as applicable the “Law”). This privacy notice is available for consultation on our websites:

  • https://lcells.com
  • https://cellstime.mx
  • https://livecells.mx
  • https://agfmesenchymal.mx
  • https://lbio.com
  • https://mbio.com
  • https://exs.com
  • https://lcellsagro.com

1. IDENTITY:

Lcells, S.A. De C.V., is responsible for the use and protection of your personal data, and regarding this, informs you of the following:

2. ADDRESS:

For purposes of this privacy notice, Lcells, S.A. De C.V., indicates its address at Av. Longinos Cadena 1031, Colonia Echeverria, CP. 44970, Guadalajara, Jal.

3. PERSONAL DATA DEPARTMENT:

The contact details of the Lcells, S.A. De C.V. personal data department, at Boulevard García de León 570 – 2, C.P. 58280, Morelia, Mich Tel. 4432566925, Hours of service from Monday to Friday from 9:00 am to 3:00 pm, email: contacto@vectorvisualmx.com

Lcells, S.A. De C.V., designates the Personal Data Department to address and process requests from holders for the exercise of ARCO rights referred to in the Law (access, rectification, cancellation, and opposition, as well as limitation to the use or disclosure of data and revocation of consent) as established in Section 8 of this privacy notice.

4. PURPOSES OF THE USE OF PERSONAL DATA:

We inform you that the data we have or collect from you will be:

a) the personal data that you voluntarily provide us when you access any of the websites listed at the beginning of this document, request any product or service and/or any specific or general information, as well as personal data that we may collect through cookies, web beacons, and other technologies, in accordance with section 11 of this privacy notice; and

b) the personal data received through the stores affiliated with the Lcells, S.A. De C.V. network when creating your account on any of the Lcells, S.A. De C.V. websites.

The personal data we collect from you will be used for the following purposes that are necessary for:

  • Providing the services and products offered through any of the Lcells, S.A. De C.V. websites.
  • Responding to your request, comment, question, or complaint included in the online chat, or through any other contact method of any of the Lcells, S.A. De C.V. websites.
  • Managing our relationship with you to contact you and meet any contractual or legal obligations.
  • To administer and protect the websites of Lcells, S.A. De C.V., including system maintenance, support, report generation, and problem-solving.
  • To send you any type of notification (netweb) periodically as you have registered for this service.

Additionally, we will use your personal information for the following purposes that are not necessary for the requested service; but which are complementary to said service and/or allow us and facilitate us to provide you with better service:

  • Send you advertising information from Lcells, S.A. De C.V. or any of its products or services periodically.
  • Carry out data analysis to improve Lcells, S.A. De C.V. websites; as well as its products, services, marketing strategies, and customer experiences; data analysis may also be carried out concerning commercial and transactional information generated on any of the Lcells, S.A. De C.V. websites to generate reports with aggregated information that could be shared, assigned, or sold to third parties, understanding that such reports will not contain personal data.
  • Provide you with content and advertising that may be relevant to you and measure the effectiveness of the advertising provided to you.
  • Send you service surveys to measure your satisfaction level with the product or service provided, as well as the attention received by Lcells, S.A. De C.V.

If you do not want your personal data to be processed for these additional purposes, you can submit from this moment a written request addressed to the domicile of Lcells, S.A. De C.V., or send a request by email to the Personal Data Department (contacto@vectorvisualmx.com).

The refusal to use your personal data for these additional purposes may not be a reason for you to be denied the products or services you request or contract with us.

The processing of personal data will be that which is necessary, appropriate, and relevant concerning the purposes provided in this privacy notice, as well as with the distinct purposes that are compatible or analogous with them.

5. PERSONAL DATA TREATED:

To carry out the purposes described in this privacy notice, in addition to the personal data mentioned, we will use the following personal data:

  1. First and last name
  2. Age
  3. Date of birth
  4. Country of origin
  5. Address
  6. City
  7. State
  8. Email
  9. Phone number
  10. Customer ID
  11. User type
  12. Medical certificate
  13. RFC
  14. Bank details

In addition to the above, we may request personal data from third parties, such as the name and telephone number of the person who will receive the products purchased by you; we kindly ask that you obtain the corresponding consent of said third parties before providing us with any personal information related to them.

Likewise, any of the Lcells, S.A. De C.V. websites may collect your geolocation with the intention of displaying the products and services available for your geographic location.

We do not collect any personal data that the Law considers sensitive.

6. PERSONAL DATA OF MINORS:

In general terms, Lcells, S.A. De C.V. does not intentionally collect information from minors since the products and/or services we offer are not directed to minors; however, in case we obtain, use, or store personal data of minors, we will do so with the consent of their parents or guardians. In case a minor is identified as such, we will seek to obtain the consent of their parents or guardians before the minor provides us with any personal data.

If you are a parent or guardian of a minor who has provided their personal data without your consent, you can request the exercise of any ARCO rights mentioned in section 8 of this privacy notice by sending an email to the Personal Data Department.

7. TRANSFER OF DATA TO THIRD PARTIES:

We inform you that your personal data is shared inside and outside the country with individuals, companies, and organizations other than us, as follows; as well as in section 11 of this privacy notice in the case of personal data collected through cookies.

  • AFFILIATES TO THE LCELLS, S.A. DE C.V. NETWORK: Affiliates participating in the products, content, and services requested by users; your personal data will only be shared with the Lcells, S.A. De C.V. Affiliate to which you have requested content, products, or services as necessary to be able to deliver the required products, content, or provide the required services.
  • TELEPERFORMANCE: Support service provider; manages and administers user interactions through the online chat on the Lcells, S.A. De C.V. page, phone calls, and the email hola@lcells.com.
  • PAYMENT SERVICE PROVIDERS: These providers process payments with debit and credit cards.

8. MEANS TO EXERCISE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION (ARCO) AND REVOCATION OF CONSENT FOR THE PROCESSING OF PERSONAL DATA:

You have the right to know what personal data we have about you, what we use it for, and the conditions of its use (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); that we eliminate it from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided for in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are granted as ARCO rights.

Likewise, you may revoke the consent that you have given us, where appropriate, for the processing of your personal data. However, it is important that you keep in mind that not in all cases will we be able to address your request immediately, as it is possible that due to some legal obligation we need to continue processing your personal data. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we may no longer be able to provide you with the service you requested, or the termination of your relationship with us.

To exercise any of the ARCO rights, and/or to revoke your consent for the processing of your personal data, you must submit to the Personal Data Department, either at the address noted in section 3, or via the email specified there, a request that contains the following:

  1. Your full name, address, phone number, and email address where you will be communicated the response to your request;
  2. If applicable, the full name of your legal representative, accompanied by a copy of a public deed or the power of attorney signed before two witnesses, in which such legal representation is recorded;
  3. A copy of identification that proves your identity and, if applicable, your legal representative, such as a voter ID issued by the National Electoral Institute, passport, or immigration document that proves the legal stay of a foreigner in the country;
  4. Indicate the rights you wish to exercise and a clear and precise description of the personal data regarding which you seek to exercise any of the aforementioned rights, including in the case of rectification requests the modalities to be carried out, and;
  5. Any other element or document that supports your request and/or facilitates the location of your personal data.

The exercise of any ARCO rights is not a prerequisite nor does it prevent the exercise of another.

In case the information provided in your writing is wrong or insufficient, or if the corresponding accreditation documents are not attached, Lcells, S.A. De C.V., within five (5) business days following the receipt of the request, may request that you provide the elements or documents necessary to process it. You will have ten (10) business days to address the request, starting from the day following its receipt. If you do not respond within that period, the corresponding request will be considered not submitted.

Lcells, S.A. De C.V. will communicate the determination adopted, within a maximum period of twenty (20) business days from the date the request was received, so that, if appropriate, it becomes effective within the fifteen (15) business days following that the response is communicated. The response will be given electronically to the email address specified in your request.

For more information on the procedure and requirements for exercising ARCO rights and/or revoking your consent for the processing of your personal data, you can contact our Personal Data Department, which will process the corresponding requests and address any questions you may have regarding the processing of your information.

9. OPTIONS AND MEANS TO EXERCISE THE RIGHTS TO LIMIT THE USE OR DISCLOSURE OF DATA AND MECHANISMS:

You may also at any time: Opt to limit the use or disclosure of your personal data, understanding that all personal data processing will be subject to the consent of its holder, except for the exceptions provided by Law.

To enable you to limit the use and disclosure of your personal information, you can register in the exclusion list “Exclusion List,” so that your personal data is not processed for marketing, advertising, or commercial prospecting purposes by us. For more information, please contact our Personal Data Department.

10. PERIOD OF RETENTION OF PERSONAL INFORMATION:

We inform you that we retain your personal information for the time necessary to provide any service and fulfill the purposes established in this privacy notice; to determine the appropriate retention period for your personal information, we take into account the amount, nature, and sensitivity of the personal information, the potential risk of damage from unauthorized use or disclosure of such personal information, the purpose for which we process it, and whether we have other alternatives to meet those purposes.

After such retention period, personal data will be deleted, unless it is reasonably necessary to retain it to comply with our legal obligations (including requests or orders from any authority). To comply with regulatory requirements, to resolve disputes, for security reasons, to prevent and avoid fraud or other illegal acts, to comply with your additional requests, or to enforce any terms of use of our platforms, policies, or other legal documents as applicable.

11. COOKIES AND ONLINE SECURITY PROTOCOL:

A “Cookie” is a data file stored on the user's computer hard drive when they access the website. These files may contain information such as the identification provided by the user or information to track the pages the user has visited. A cookie cannot read data or information from the user's hard drive, nor can it read cookies created by other sites or pages.

We inform you that on our Website we use cookies and other tracking technologies to collect certain personal data, which we may share with third parties, as follows:

  • Google: Collects a random ID number and timestamp for 2 years; this ID is used to generate statistical data on how the visitor uses the Website.
  • Content Square: Collects a random ID with the intention that the cookie be deleted at the end of the session used to keep the account of the number of visits.
  • Content Square: Collects a random ID for up to 13 months with the intention of anonymously identifying a visitor who has previously used the Website and analyzes their browsing patterns within that website.
  • Imperva: Collects a random ID for 1 year and is related to the content delivery network; this cookie helps us with the reliability, security, and operation of our website.
  • Imperva: With a random ID that is deleted at the end of the session, it allows the visitor to receive content from one or more servers while browsing the website, allowing the user session to remain active.
  • Facebook: Is a third-party cookie that expires in 3 months and is used by Facebook to display a variety of advertising products, such as real-time offers to third-party advertisers.
  • Maxymiser: Collects a random ID for up to 1 year that stores the customer profile to capture campaign data; contains the personalized anonymous user experiences.
  • Lcells, S.A. De C.V.: Collects latitude, longitude, and Google place id of the location entered or detected for a period of 3 months.

In addition to the above, we may use analytical, functional, or advertising cookies that do not process personal information to understand user behavior, personalize their experience within the website, or measure the effectiveness of our advertising.

Please consider that third parties (including, for example, advertising networks and external service providers such as web traffic analysis services) may use cookies over which we have no control. These cookies are likely to be analytical/operational or for advertising purposes.

You can block cookies by activating the browser settings that allow you to refuse the storage of certain or all cookies. Additionally, you can block specific cookies for all websites by using the links provided above in the “disable” option by following the instructions displayed. For those cookies that do not collect Personal Data, we will issue such cookies unless you have set your browser to reject cookies. For more information on the use of these technologies, please contact the Personal Data Department.

12. PROCEDURE AND MEANS BY WHICH CHANGES TO THE PRIVACY NOTICE WILL BE COMMUNICATED:

This privacy notice may undergo modifications, changes, or updates derived from new legal, regulatory, or jurisprudential requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, internal policies, market practices, or for other reasons.

We are committed to keeping you informed about changes that may occur to this privacy notice; any changes made to it will be incorporated into the same by the responsible parties and will be made known through our websites listed at the beginning of this notice.

EXTERNAL LINKS:

The Lcells, S.A. De C.V. Websites may contain links to external websites, such as sites used for making payments, which may be subject to a different privacy notice. We recommend that you carefully review the privacy notice of each website you visit. Lcells, S.A. De C.V. is not responsible for the content or privacy practices of websites owned by other companies.

13. INFORMATION ABOUT INAI

If you believe that your right to the protection of personal data has been harmed by any conduct or omission on our part, or presume any violation of the provisions established in the Law, you may file your complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, we suggest visiting its official website www.inai.org.mx

Last modified date:
21/05/2023

Leave us a message

We are here to address your questions and comments

All form fields are required to provide you with the best possible service.


I have read and agree with the Terms and Conditions, and I have read and understand the Privacy Notice.

Contact Us